Privacy Policy
Last updated: August 2026
Bonedry Waterproofing respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Information We Collect
When you contact Bonedry Waterproofing, request an inspection, submit an online enquiry, or complete one of our Facebook or Instagram forms, we may collect:
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Your name
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Telephone or WhatsApp number
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Email address
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Property or site address
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Details about your waterproofing problem
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Photographs or other information you choose to provide
How We Use Your Information
We may use your information to:
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Respond to your enquiry
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Contact you by telephone, WhatsApp, SMS or email
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Assess your waterproofing requirements
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Arrange an inspection where required
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Prepare quotations and proposals
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Schedule and manage work
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Provide customer service and follow-up
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Maintain appropriate business and project records
We will only use your personal information for legitimate business purposes connected with your enquiry or our services, unless we have another lawful basis or your permission to use it for another purpose.
Facebook and Instagram Enquiries
If you submit your details through a Bonedry Waterproofing advertisement or lead form on Facebook or Instagram, the information you provide will be sent to Bonedry Waterproofing so that we can respond to your enquiry.
We may use third-party business systems and service providers to receive, manage and process these enquiries, including customer relationship management, communication, automation and job-management platforms.
These providers may process personal information on our behalf where necessary to provide their services.
WhatsApp, Telephone and Email
By submitting an enquiry and providing your contact details, you acknowledge that Bonedry Waterproofing may contact you regarding that enquiry by telephone, WhatsApp, SMS or email.
We will not sell your personal information to third parties.
Storage and Security
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to customer information is limited to employees, contractors and service providers who require the information for legitimate business purposes.
Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, or meet legal and regulatory requirements.
When information is no longer required, it will be deleted, destroyed or de-identified where reasonably practicable.
Your Rights
In accordance with applicable South African privacy legislation, you may request that we:
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Confirm whether we hold personal information about you
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Provide access to your personal information where applicable
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Correct or update inaccurate information
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Delete information where we are no longer entitled or required to retain it
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Stop certain processing of your information where applicable
You may also object to receiving direct marketing communications from us.
Sharing of Information
We may share personal information with trusted service providers where reasonably necessary to operate our business or provide services to you.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
We do not sell or rent customer personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements. The latest version will be published on our website.
Contact Us
If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact:
Bonedry Waterproofing
South Africa
Email: az.oc.yrdenob@selas
Telephone: 082 485 2811